1. Information Collection
We collect information from you when you register on our site, sign in to your account, make a purchase, enter a contest, and/or when you sign out. The collected information includes your name, email address, phone number, and/or credit card.
2. Information Use
Any of the information we collect from you may be used to:
- Personalise your experience and respond to your individual needs
- Provide customised advertising content
- Improve our website
- Improve customer service and your support needs
- Contact you via email
- Administer a contest, promotion, or survey
- Text Message and Email Notifications for Updates and Promotions.
3. E-Commerce Privacy
We are the sole owners of the information collected on this site. Your personal identifiable information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than as necessary to fulfill a request and/or transaction, e.g. to ship an order.
4. Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personal identifiable information. This does not include trusted 3rd parties who assist us in operating our website or conducting our business, so long as the parties agree to keep this information confidential.
Non-private information, however, may be provided to other parties for marketing, advertising, or other uses.
5. Information Protection
We implement a variety of security measures to maintain the safety of your personal information. We use state-of-the-art encryption to protect sensitive information transmitted online. Only employees who need to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers used to store personally identifiable information are kept in a secure environment.
Yes. Our cookies improve access to our site and identify repeat visitors. Furthermore, our cookies enhance a user’s experience by tracking and targeting his/her interests. This cookie use, however, is in no way linked to any personally identifiable information on our site.
We use the email address and phone number you provide to send you information and updates pertaining to your order, occasional company news, related product information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
While unsubscribing ensures we don’t send marketing notifications to you, communication that is “Transactional” will still send to the email and mobile attached to your account. This may include the following:
- SMS and Emails for “Click and Collect” orders as “Ready to Collect”.
- SMS and Emails for “Bulk Orders” as “Order Received”
- SMS and Emails for “Bulk Orders” as “Order Ready to Collect”
- Delivery SMS and Emails regarding tracking and the status of your delivery.
Unsubscribing from these services is not possible as they are a part of the functionality and usability of Pet Fresh Australia services. By entering your details anywhere on our site, you allow us to send these messages.