Autoship Support​

Pet Fresh Autoship is an easy to use, automatic scheduled orders system,
which allow you to create and manage frequent deliveries

Getting Started with Autoship

How to Create an Autoship Schedule

Guide: Getting Started with Autoship

Autoship Getting Started Guide Creating a PetFresh Autoship is simple and fast, you can add as many products as you wish at whatever frequency you wish. More generalinformation about Autoship can be found in the Autoship Home Page on the PetFresh Website. Creating an Autoship: Adding Items to an order Visit the PetFresh Website to…

Guide: Updating my Autoship payment method?

You can update your payment method easily via the ‘My Account’ section on our website. It’s important that you save the payment method change to your schedule. Step 1. Login to your account via the ‘My Account’ section on our website. Step 2. Click on Payment Methods and Select ‘Add Payment Method’. Step 3. Using…

How do I update my Autoship Address?

You can update your Autoship address via my account page on our website. Step 1. Click on the addresses tab on the My Account Page. Step 2. Click on Shipping Address and click Edit Address.Edit the details and click “Save Address” which is located at the bottom of the page. Step 3. Do the same…

How can I skip my next Autoship occurrence?

If you need to skip an auto-ship occurrence, you can easily change your next processing day on the account section on our website. Step 1. Visit Scheduled Orders on the My Account Page.  Step 2. Click on the blue calendar icon  (📅) and change your next occurrence to the Monday of the week you would…

My Autoship schedule failed payment, retry?

Did your payment fail? No problems. We can fix that for you! Unfortunately, you are not able to correct this yourself, you could add a new card via the account section, but to retry your payment requires you to contact our team. Let them know either email address, schedule number or order number attached to…

Modifying Autoship Items

Login to your account Step 1. Click Scheduled Orders in the navigation menu. Step 2. Click the search field that looks like this “Search…” Step 3. Type in the product you wish to add. Step 4. Select the product.

FAQ: Can I have multiple different Autoship schedules?

Question: Can I have multiple Autoship schedules, with different frequencies? Yes, you can have as many Autoship schedules as you would like. A common example of this is when a customer has their meat delivered every week and treats delivered every two weeks. How do I set this up? All you need to do is to…