Author: Tristan

Our Products (Meats, Blends, Supplements & Info)

Information about: Chicken, Beef, Salmon, Lamb, Kangaroo, Veg, Novel Proteins, Biscuits, Supplement, Hot / Cold Meats & Benefits of Bones.

Bulk Ordering: Recyclable Buckets & BYO Container

Recyclable Buckets & BYO Container Everything you need to know about our Hired Containers and Information about providing your own. We package our ‘bulk orders’ into 5kg containers, which are re-useable. These containers have a loan fee of $10.00 and must be returned on your next visit. Hired Containers General Information: 1. When you bring…

What are the requirements for a bulk order?

What are the requirements for a bulk order? In-store bulk meat orders Your order must adhere to the following guidelines. • Be a minimum of 5KG in weight. • Ordered in intervals of 5KG (5KG, 10KG, 15KG +). • Orders must be placed by Tuesday 5:00 pm to be fulfilled for a Thursday Afternoon +…

Delivery Notifications

Delivery Notifications Question: Will I get notified that the order has been delivered? Yes, We will send you an email and an SMS message when your order has been delivered. If our drives feel that your order might be placed in a hard to see the place, they might sometimes attach an image.  This image…

FAQ: Can I have multiple different Autoship schedules?

Question: Can I have multiple Autoship schedules, with different frequencies? Yes, you can have as many Autoship schedules as you would like. A common example of this is when a customer has their meat delivered every week and treats delivered every two weeks. How do I set this up? All you need to do is to…

Modifying Autoship Items

Login to your account Step 1. Click Scheduled Orders in the navigation menu. Step 2. Click the search field that looks like this “Search…” Step 3. Type in the product you wish to add. Step 4. Select the product.

My Autoship schedule failed payment, retry?

Did your payment fail? No problems. We can fix that for you! Unfortunately, you are not able to correct this yourself, you could add a new card via the account section, but to retry your payment requires you to contact our team. Let them know either email address, schedule number or order number attached to…

How can I skip my next Autoship occurrence?

If you need to skip an auto-ship occurrence, you can easily change your next processing day on the account section on our website. Step 1. Visit Scheduled Orders on the My Account Page.  Step 2. Click on the blue calendar icon  (📅) and change your next occurrence to the Monday of the week you would…

How do I update my Autoship Address?

You can update your Autoship address via my account page on our website. Step 1. Click on the addresses tab on the My Account Page. Step 2. Click on Shipping Address and click Edit Address.Edit the details and click “Save Address” which is located at the bottom of the page. Step 3. Do the same…

Environment & Recycling

Here at Pet Fresh, we love the environment, and we love to come up with new and innovative ideas when it comes to the sustainability of our environment. We don’t want our future generations of fur kids to live in a DUMP. Recycling with PetFresh is super easy with our various environmental initiatives! If you…

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